Medical Back Office Solutions

Medical Back Office Solutions

Michael Peay
Corporation

v Email: MBOS@mpeaycorp.com

v

Medical Back Office Solutions:

With over eight years of experience, our Staff specializes in Back Office support for different areas, helping Medical Providers reduce Operational costs and increase their revenue.  We are proficient with the following systems:

·        Medical EHR:  Advanced MD, eCW, Prognocis.

·        Schedulers:  NextPatient, Mend.

·        Ticketing Systems:  FreshDesk.

·        Video Conferencing:  Zoom, Mend.

·        Credit Card Payment platforms:  Stripe, and Global Payment.

·        Texting Systems:  Text Request, FreshChat.

·        Phone Systems:  GoTo, FreshCaller, What Converts, RingCentral, etc.

·        All Microsoft Programs.

Telehealth Customer Care Staff:
Our staff specializes in Customer Care calls for Scheduling, Patient Chart creation, Paperwork Follow Up, General Questions about their Telehealth Appointments or In-House Appointments. 

Insurance Verifications Staff:
With over eight years of experience, our Insurance Verifications Specialists will oversee Patient’s Insurance Information, Coverage, and Benefits to ensure they are clear and can be seen prior to their upcoming appointments.  We will validate Insurance Coverage dates and make the necessary alerts to both Patients and Providers about their Insurance Information.

Referrals Experts:
Our experience having worked with various Insurance Companies across The US has enabled our Staff to have a clear understanding of how the Referrals and Reauthorization processes work.  Assisting Providers and Practices to make Reauthorization Requests on a timely fashion to guarantee Patients are authorized and cleared to receive treatment.  This will also help the Billing Department in avoiding a higher volume in Denied Claims from Insurance Companies. 

Billing Staff:
We will help with Billing Specialists who can work on creating Charge Slips, following up with Providers on Charges that need correction on CPTs, Modifiers, POS, ICDs, etc.  All this to ensure a timely filling and that Providers are paid accordingly and accurate.

We also offer Staff for:  Charge Slips, Posting and Claims.

Credentialing and Onboarding Processes:
Need help getting your Providers credentialed with the various Insurance Companies?  We’ve got you covered.  We’ve been working with over a half a dozen Insurance Companies Credentialing our client’s Providers for years.